Trainer/Data Quality Analyst

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Advanced Excel and Microsoft Office proficiency, strong attention to detail, and a commitment to knowledge sharing and continuous improvement.

Skills & Experience

Skills

Office and Administration > Microsoft Excel 5-10 Years

Quality Assurance 6 Months to 1 Year

Training & Development Less than 6 Months

Experience highlights

Trainer/Data Quality Analyst

Teleperformance · September/2020 – Present

Delivered onboarding and refresher training for new hires and tenured agents to accelerate time-to productivity
and ensure consistent service standards.
• Conducted targeted one-on-one coaching and performance improvement plans to close skill gaps and raise QA
scores.
• Performed quality assurance reviews and root-cause analysis to identify process gaps and recommend corrective
actions that improved team KPIs.
•Managed performance analytics and regular QA reporting, ensuring data accuracy

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