Lead Generation & Email Marketing Specialist | Remote Customer Support Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (40 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a tech-savvy professional with 9+ years in Customer Service, Virtual Assistance, and Remote Support—now focused on B2B Lead Generation and Email Marketing.

Skilled in prospect list building, email outreach, LinkedIn prospecting, and CRM automation, I bring both strategy and precision to every campaign. I’ve supported clients across e-commerce, real estate, healthcare, and logistics using tools like HubSpot, LinkedIn Sales Navigator, Instantly AI, and Google Workspace.

Passionate about helping businesses grow through targeted outreach and streamlined workflows, I combine lead gen expertise with the professionalism honed in customer service.

Let’s connect if you need a reliable partner to support your outreach and growth goals.

Skills & Experience

Skills

Customer Support 5-10 Years

Marketing > Email Marketing 1-2 Years

Office and Administration > Email Management 5-10 Years

Data Entry 1-2 Years

Lead Generation Specialist 1-2 Years

Experience highlights

Lead Generation and Email Marketing Specialist (Internship)

LeadConnects · July/2024 – /

- Researched and compiled targeted B2B leads using LinkedIn, Apollo, Contact hidden, and Sales Navigator; verified emails, built prospect lists in CRMs, and created personalized outreach campaigns—tracking performance metrics to optimize messaging and align strategies with client goals.

Remote Customer Service Support Specialist (Chat & Email)

BOO Enterprise Inc · August/2024 – Present

- Duration: August 2024 - May 2025
- Provided empathetic chat and email support for billing, technical, and account issues—resolving login errors and app glitches with a compassionate, therapist-like approach. Assisted with service navigation, escalations, and policy questions while ensuring consistent responses, relaying feedback, and documenting interactions in the CRM.

Customer Service Specialist - Taxi Dispatch Specialist

AZPIRED INC. · May/2018 – Present

- Managed real-time customer inquiries and ride bookings via phone and messaging, dispatched drivers efficiently using internal systems, resolved ride-related issues, and ensured smooth coordination between passengers and drivers—all while tracking trips, optimizing routes, and maintaining service records in a fast-paced environment.

Remote Email Support Representative

Accucom Corporation · March/2014 – Present

- Responded to customer emails regarding legal case searches, resolved billing and account issues, provided technical support, escalated complex concerns, and documented interactions—collaborating with teams via Slack and Microsoft Teams to streamline support processes.

General Virtual Assistant

Freelancer · August/2013 – Present

- Provided virtual administrative support by managing calendars, handling emails, organizing meetings, conducting research, and preparing documents—ensuring seamless communication and task coordination across time zones using tools like Google Workspace, Microsoft Office, Zoom, and Slack.

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