Skills
Office and Administration > Account Management
1-2 Years
Chat and Email Support
2-5 Years
Team leader, communications skill, costumer service, results oriented
2-5 Years
Experience highlights
Administrative Support
Pacific Prime Middle East
·
October/2023
–
/
Provides administrative and clerical support to ensure efficient office operations. Assists salespersons in processing applications, answers client concerns and calls, manages correspondence, schedules appointments, and maintains organized records. Requires strong organizational skills, attention to detail, and proficiency in office software
Team Leader
Concentrix Philippines
·
August/2020
–
Present
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. This person is responsible as well for daily, weekly and monthly reporting of his team.
Subject Matter Expert
Convergys
·
November/2017
–
Present
The Subject Matter Expert is responsible for coordinating support tasks related to operations in the organization. Thius position oversees tasks completion and report their progress to the Operations Manager. This position is responsible for communicating with outside partners and vendors. He is also the first hand support of the agents.
Chat Customer Service Support
Stream
·
April/2014
–
Present
Chat customer support handling different concerns of the client.
