CSR/ Cold Caller/ Appointment Setter

Verified

$10/hr

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Outline

Looking for Full-Time work (12 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Highly skilled at making connections with others. I am also organized and have a strong ability to handle objections and challenges that may arise. In addition to my sales experience, I have the motivation to exceed sales targets and have been recognized for my ability to build strong relationships with clients.

Skills & Experience

Skills

Technical & Customer Support 2-5 Years

Cold Calling 2-5 Years

Customer Service Representative 2-5 Years

Experience highlights

Cold Caller / Outbound representative

Hexaware Technologies/ IQVIA · November/2021 – Present

Pre-qualifying leads to tailor their eligibility for the Final Expense Coverage
and providing exceptional customer service
Build rapport, identify the needs and secure a scheduled appointment for a
licensed agent or broker to provide a detailed consultations

Technical Support II

Telus International · February/2019 – Present

Performed a basic and advance troubleshooting related to the client's concern.
Working with either internal business users or external
clients, these professionals troubleshoot problems, guide
installations, and perform vital system maintenance.

Technical Support - Blended

Concentrix · November/2019 – Present

Provide technical resolution related to the company product.
Achieve company goal and metrics base on clients perspective
Maintaining customer positive feedback by providing resolution
thru Call, Email and chat.

Customer Service Representative

Customer Contact Channels · January/2018 – Present

Receiving and making calls to secure client's reservation all over the
US.
Prove accurate and collecting important details from the client to
provide accurate and fast resolution to their needs.
Achieving ONE-CALL-RESOLUTON to received positive surveys and
provide seamless customer service experience to the client

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