Skills
Customer Support > Active Listening> Teamwork>Leadership>Communication Skills, Chat Support
2-5 Years
Experience highlights
Accounting Clerk/Marketing Assistant
Triple 2 Agri-Industrial Corporation
·
June/2024
–
Present
Accurately manage financial records,
invoices, and accounts payable/receivable
with proper documentation. Support
marketing campaigns across email, social
media, and events by handling customer
inquiries, maintaining databases,
coordinating logistics, and ensuring timely
execution of promotional activities.
Freelance Account Helpdesk
IWG (International Workplace Group)
·
January/2021
–
Present
Delivered prompt and professional email
support that improved customer satisfaction
and loyalty. Resolved billing, account, and
technical issues while reducing escalation
rates and response times. Ensured accurate
and timely communication that enhanced
customer trust and service quality.
Customer Service Representative
Amazon Operation Services Philippines, Inc.
·
November/2019
–
Present
Assisted customers with service-related
concerns through calls and emails, delivering
prompt and effective support. Handled
transactions accurately while ensuring a
positive customer experience. Performed basic
online account troubleshooting to resolve
issues efficiently.