Skills
BPO- customer service representative/ Technical support
5-10 Years
Experience highlights
Customer Service Representative
IBEX Global Solutions (Philippines) Inc.
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February/2022
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Present
Handling issues of cryptocurrency users of the platform over the phone and through chat regarding with their issues such as having problems withdrawing their money, moving their funds, locating and tracking their bitcoins transfer.
Customer Service Representative/Account Specialist
TaskUs Tagbilaran - Lizzy's Playground
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September/2022
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Present
In this role, our primary responsibility is to offer support and assistance to delivery and rideshare drivers with a variety of concerns they may encounter during their service. One of the common issues drivers face is discrepancies in fare, time, and mileage. We ensure that any discrepancies are thoroughly investigated and resolved swiftly, providing accurate adjustments to ensure drivers are fairly compensated for their efforts and the time they invest in their work.
Another key aspect of our
Customer Service Representative/Technical Support
Sykes Asia Inc.
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June/2019
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Present
In my multifaceted role within the company, I had the opportunity to work on three distinct campaigns, each presenting unique challenges and learning experiences. Primarily, I served as a tech support specialist for an internet service provider. My responsibilities included assisting customers with internet connection issues, troubleshooting modem problems, and coordinating with field technicians to inspect and repair issues at the poles and phone box. This role required a strong technical aptit
Customer Service representative/Technical Support
Qualfon Philippines, Inc. - Cebu
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September/2018
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Present
Handling calls for phone service consumers such as adding minutes and data to customers' accounts, transferring a customer’s phone number to another phone, & replacing defective phones.
