Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Adaptable professional with experience in lead research, B2B customer support, and team
leadership. Experienced in identifying potential customers, handling client inquiries through
email and chat, and resolving concerns efficiently. Progressed into a Team Leader role,
supporting team performance, handling escalations, and coordinating daily operations. A
fast learner who quickly adapts to new tools, processes, and responsibilities.

Skills & Experience

Skills

Customer Service Representative 1-2 Years

Zendesk and Slack 1-2 Years

Research & Data Entry 6 Months to 1 Year

Chat & Email Support 1-2 Years

Leadership & Management Skills Less than 6 Months

Experience highlights

Team Leader

Buwelo · April/2026 – Present

Led and supported team members handling customer concerns and difficult cases, ensuring KPI targets were met and daily operations remained smooth.

Customer Service Representative

Buwelo · January/2025 – Present

Provided B2B customer support via email and chat, resolving ~100 cases weekly for account concerns, orders, and inquiries with clear communication.

Freelance Researcher

That's Great News · January/2023 – Present

Conducted online research identifying potential customers, verified contact information, and sourced ~30 prospect email addresses daily for outreach.

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