Skills
Fraud Specialist
2-5 Years
Experience highlights
Fraud Specialist II
JP Morgan & Chase
·
April/2021
–
/
"I've been with JPMorgan Chase & Co. as a Fraud Specialist since April 2021. Initially, I focused on investigating debit card fraud, analyzing transactions, and identifying fraudulent activity. Currently, I work in the Check Claims department, where I meticulously review and validate claims to ensure they are legitimate and accurately assess financial liability.
Product Consultant/Customer Representative/Chat Support
Telstra International Philippines, Inc
·
August/2016
–
Present
"I worked at Telstra International Incorporated, a telecommunications technology company. Initially, I served as a Case Manager, helping customers relocate their internet and fixed line services and providing interim services when needed. Later, I joined the Business Team to manage services for Small Business and Enterprise accounts and also served as a Chat Support Representative.
Customer Service Representative
Teletech Philippines
·
October/2014
–
Present
"I previously worked at Teletech as a Customer Representative for Telstra. My role involved handling billing inquiries, resolving account-related issues, and upselling products that fit our customers' needs. Additionally, I served as a Quality Assurance Specialist for six months, where I listened to calls to identify areas and processes needing improvement and ensured that employees adhered to company standards and visions.
Customer Service and Tier One Technical Support Representative
Teleperformance Philippines
·
June/2013
–
Present
At Time Warner Cable, I served as a Customer Service and Tier One Technical Support Representative. My responsibilities included addressing billing inquiries, resolving account issues, performing troubleshooting steps to fix cable and internet problems, and upselling products and services to customers.
