Skills
Computer literate
1-2 Years
Critical Thinking
1-2 Years
Cold Calling, Telemarketing, Appointmnet Setting, Sales and Marketing, Virtual Assistance, Customer Service, Lead Qualifying, Technical Support
1-2 Years
Interpersonal Skills
1-2 Years
Fluent in English
1-2 Years
Experience highlights
Accounts Manager - Lead Generation Specialist
Ice Telecommunications
·
September/2024
–
/
Successfully converted leads into closed deals, consistently meeting and exceeding sales targets.
Maintained a proactive and driven approach to lead generation and client acquisition.
Demonstrated strong negotiation skills and adaptability in a fast-paced sales environment.
Sales Representative | Collections Specialist
ReadersMagnet - Publishing Company
·
March/2023
–
Present
Prospected and nurtured leads for publishing services using email, phone, and CRM systems.
Coordinated with editorial and marketing teams to ensure client satisfaction.
Exceeded KPIs related to lead conversion and follow-ups.
Chat and Email Support Representative
Concentrix
·
January/2021
–
Present
Provided high-quality customer support via chat and email for a major client.
Resolved product and account-related inquiries, maintaining a high customer satisfaction rate.
Utilized internal tools to document interactions and escalate complex issues.