Webhosting Technical Support

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hosting Technical Support Professional with (5) five years of working experience in a hosting company- (contactinfoh

) including (2) two years as Tier 2 Hosting Technical Support and (3) three years within 1&1 Inc. as a Hosting Product Trainer.

I have strong knowledge of troubleshooting any website and hosting related issues and web server configurations. I have extensive experience in DNS Management, setting up WHM in VPS or dedicated servers and is an expert in using Cpanel.

I am proficient in installing and troubleshooting most major software applications. Quickly adaptable and able to multitask in the changing technical and managerial atmospheres that are common in today’s marketplace.

I also have extensive experience in domain name management, Wordpress and Joomla customization.

Skills & Experience

Skills

Account Executive > Microsoft 365 5-10 Years

Server Administration 10+ Years

Website Maintenance 10+ Years

Web Hosting & Domains: Namecheap (domain management, hosting setup) 5-10 Years

Web Hosting Management 5-10 Years

Experience highlights

Microsoft 365 SME (Subject Matter Expert)

Microsoft Corp. · July/2017 – Present

Tier 2 Technical Support escalation point for Exchange Online, SharePoint, OneDrive and other Microsoft 365 services. Responded to team escalations in reasonable timeframes.

Server Administrator/Webmaster

Gizoom · July/2016 – Present

Website maintenance and technical support including backups, security hardening, and system monitoring.

Helpdesk Manager/Webmaster

OpenDesigns Pty Limited · July/2016 – Present

Website maintenance and technical support including backups, security hardening, and system monitoring.

Server Hosting Administrator

XE Business & Employment Solutions · January/2013 – Present

Troubleshot technical and non-technical issues for web hosting customers via WHMCS and Kayako helpdesk.

Website Maintenance/Server Administrator

Hanovermedia Inc. · March/2010 – Present

Server implementation and management. Website maintenance including malware removal, WordPress customization and related maintenance.

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