Skills
Office and Administration > Quality Assurance
10+ Years
Office and Administration > Data Entry > Encoding > Troubleshooting
10+ Years
- Customer Service
10+ Years
Content Development
10+ Years
Content Creation > Technical Writing
10+ Years
~Data Entry
10+ Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
JIRA
2-5 Years
10+ Years
Account Executive > Microsoft 365
5-10 Years
ChatGPT
Less than 6 Months
Notion
2-5 Years
CRM > Salesforce
2-5 Years
Google Workspace
5-10 Years
E-Commerce Management > Product Listing
5-10 Years
Experience highlights
Senior Content Developer for Razer Support
Concentrix Corporation
·
March/2018
–
/
Perform software and hardware testing for content accuracy. Review and edit technical content for grammar and format compliance. Create FAQs, How-To, and Troubleshooting articles. Manage technical content databases and websites.
Technical Writer and Administrative Assistant
Booster SEO
·
February/2018
–
Present
Created test Shopify stores for testing. Developed and published knowledge-based articles via Notion, Intercom, Help Scout. Tracked product reviews and ratings. Audited online stores and provided feedback.
Product Lister and Product reviews generator
Ippin Japanese Online store
·
March/2016
–
Present
Researched products and gathered information. Created short product descriptions and uploaded products with images. Generated product reviews for marketing strategy.
Content Developer II for Cisco Systems Corp.
Concentrix Corporation
·
November/2015
–
Present
Performed software and hardware testing and simulation. Created and published technical content. Composed weekly, monthly, and quarterly reports. Reviewed work for grammar and format compliance.
Content Developer II for eSupport Linksys & Belkin
Concentrix Corporation
·
June/2013
–
Present
Performed software and hardware testing. Created and published How-To and Troubleshooting articles. Composed periodic reports and reviewed content for grammar and format compliance.
