Skills
Customer Support > Insurance
5-10 Years
HIPAA Compliance
5-10 Years
Ringcentral
1-2 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Medical
2-5 Years
Electronic Medical Records (EMRs/EHRs) (AthenaNet, Epic, Cerner and Brightree
2-5 Years
Calendar Management > Scheduling
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Experience highlights
Clinical Operations Coordinator / Medical Virtual Assistant
BRUNTWORK (Joyous)
·
February/2026
–
Present
Managed clinical intake pre-screening, patient onboarding, and medical safety protocols. Tracked medication regimens, performed dosage safety calculations (MME, LME), reviewed PDMP verification, and coordinated provider scheduling.
Patient Intake & Customer Support Specialist (DME / Ortho)
TACTICAL BACK OFFICE
·
October/2023
–
Present
Processed DME and Orthopedic patient intake via Zocdoc, phone, email. Verified insurance eligibility, managed EHR systems (Medic, Brightree), scheduled appointments, and coordinated care communications under HIPAA compliance.
Freelance Support & Sales Agent
AGENTS ONLY PH
·
April/2022
–
Present
Executed order processing, payment management, and customer account coordination for freelance support and sales operations.
Customer Care Representative (Wellcare Prescription Drug Plan)
TELEPERFORMANCE
·
October/2019
–
Present
Assisted healthcare plan members with prescription insurance inquiries. Processed enrollments, updated member records, coordinated emergency refills and prior authorizations with network pharmacies.
