UC Analyst

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven UCaaS Analyst with over 17 years of experience in telecommunications and technical support

Skills & Experience

Skills

Customer Support > Technical Support 5-10 Years

Experience highlights

UCaaS Analyst

Comcast Business (Masergy) · July/2018 – /

• Managed client requests through email, ticketing systems, and calls, ensuring timely resolution
• Maintained accurate records, updates, and documentation for customer accounts
• Coordinated with multiple teams to track requests and ensure completion within SLA
• Assisted clients with account updates, service inquiries, and basic configurations
• Handled multiple tasks simultaneously in a high-volume, fast-paced environment

Technical Support Representative

Teleperformance · May/2009 – Present

• Provided customer support via phone and email, handling inquiries and resolving issues
• Documented customer interactions and maintained accurate records
• Assisted with service setup, troubleshooting, and general inquiries
• Managed multiple customer cases while maintaining quality and efficiency

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