CSR | QA | Admin Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Reliable and highly organized individual with the ability to manage multiple tasks, maintain accurate records, and support office operations. Strong

Skills & Experience

Skills

Customer Service Representative 1-2 Years

Microsoft 360 1-2 Years

Salesforce (CRM) 1-2 Years

Inventory & Supply Management | File Management 2-5 Years

Phone and email management, fast learner, can do multitask, detail oriented, focus end goals 1-2 Years

Healthcare Agent 1-2 Years

Technical Support (Basic Troubleshooting) 6 Months to 1 Year

Standard Operating Procedures (SOP) Development 6 Months to 1 Year

Quality Analyst, Administrative Tasks, Data Entry, Customer Service Less than 6 Months

Escalation and Complex Case Management 6 Months to 1 Year

Experience highlights

Technical Support Representative

Concentrix · June/2024 – Present

Answered customer inquiries and provided phone support for accounting and payroll software.
Documented customer interactions, service requests, and resolutions.
Managed multiple priorities while delivering timely and professional customer service.

Store Manager

Nice Korean Mart · February/2021 – Present

Managed administrative tasks, inventory records, and daily store operations.
Coordinated supply orders and maintained stock levels to support business needs.
Resolved customer concerns and ensured excellent customer service.

CSR - Quality Analyst

Teleperformance · September/2019 – Present

Handled inbound calls and responded to member inquiries regarding healthcare benefits and coverage.
Verified eligibility and assisted with enrollment and account updates.
Maintained accurate records and documentation while ensuring confidentiality and compliance.
Evaluated customer interactions for quality, accuracy, and policy compliance.
Maintained detailed reports and documentation of performance findings.
Collaborated with teams to support process improvements and operational efficiency.

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