Skills
Negotiation
2-5 Years
- Customer Service
2-5 Years
Phone Communication
2-5 Years
Leadership Skills
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
1-2 Years
• Live Chat Support
1-2 Years
Experience highlights
Customer Service Representative
IQor
·
March/2025
–
Present
Resolved customer inquiries efficiently and enhanced satisfaction. Processed orders and returns accurately. Collaborated with cross-functional teams to improve service delivery.
Customer Experience Executive
ProbeCx
·
September/2023
–
Present
Handled inbound calls and responded to customer inquiries via email and live chat. Directed calls to appropriate resources and ensured compliance with company policies and procedures.
Team Leader/Survey Specialist
Survey Monster Inc.
·
January/2022
–
Present
Placed calls to survey respondents, performed scripts for consistency, maintained survey standards and documentation. Ensured excellent phone manner and English articulation throughout interactions.
