Customer Support | Virtual Assistant | Pharmacist

Verified

$8/hr

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Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a Registered Pharmacist and experienced Virtual Assistant with a strong background in healthcare, customer service, and administrative support. With 3+ years of experience as a Medical Virtual Assistant, 3 years in customer support, and 2 years handling a US telecommunications account, I’ve developed the ability to communicate effectively, solve problems, manage multiple tasks, and provide exceptional client and patient support.

My experience as a Community Pharmacist also gives me a unique advantage in healthcare-related roles, with a solid understanding of medications, patient care, and the importance of accuracy and confidentiality.

I’m reliable, detail-oriented, proactive, and easy to work with. Whether you need help with patient support, administrative tasks, customer service, or day-to-day operations, I’m committed to making your workload easier and ensuring every task is handled professionally and efficiently.

Skills & Experience

Skills

Customer Support 2-5 Years

Patient counseling 2-5 Years

Data entry , Email and calendar management Scheduling appointments and meetings , file organization ,Travel planning and coordination 2-5 Years

Administrative & Back-Office Support 2-5 Years

Inbound & Outbound Call Handling 2-5 Years

Appointment scheduling 2-5 Years

- Customer Service 2-5 Years

Performance Coaching 1-2 Years

Retail Operations 2-5 Years

Compliance Monitoring 2-5 Years

Team Leadership 1-2 Years

Experience highlights

Virtual Assistant | Customer Support

Insito Health · April/2023 – Present

-Handles incoming and Outbound calls
-Address inquiries and resolve issues of clients and patients
-Maintains clear and effective communication via phone, email and web chats.
-Performs various administrative tasks such as data entry and task coordination

Store Pharmacist

Watsons Personal Care Store Philippines Inc. · December/2022 – Present

Counseled patients on prescriptions and medications. Managed compliance to shrinkage standards. Ensured brand service consistency. Validated gaps and coached on retail operating standards. Coached and motivated employees.

Customer Service Representative

Concentrix Philippines · August/2020 – Present

-Handles incoming and outbound calls
-Settle customer concerns regarding their accounts -Helps in technical customer concerns
-Assist customers in billing, payment, account changes, charges, etc.

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