Skills
Training and Development
6 Months to 1 Year
Customer Service Representative
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Design > Graphic Design
1-2 Years
Adaptability
2-5 Years
Communication
2-5 Years
Teamwork
2-5 Years
Microsoft Powerpoint
2-5 Years
Facilitation
Less than 6 Months
~Data Entry
2-5 Years
- Customer Service
2-5 Years
Cost Estimate > Microsoft Excel
2-5 Years
Email Communication
2-5 Years
Basic Graphic Design>Canva
1-2 Years
• Time Management
2-5 Years
Experience highlights
Training and Development
BPO
·
October/2025
–
Present
Facilitated training programs for new hires. Conducted FST and PST using Excel, PowerPoint, and Canva to organize records and deliver training presentations.
Trainer
BPO Training and Development
·
October/2025
–
Present
Facilitated training programs for new hires. Conducted FST and PST. Used Excel for records and PowerPoint/Canva for presentations.
Customer Service Representative
IBEX Global Solutions Inc
·
September/2022
–
Present
Managed customer orders, returns, refunds, and cancellations. Maintained 95-100% satisfaction rating. Consistently met KPI targets for 3 years. Assisted new hires as SME.
