Skills
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Upselling
2-5 Years
Account Management
2-5 Years
CRM management
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Customer Service & Support, Fraud Investigation & Risk Management,
1-2 Years
CRM > Salesforce
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
2-5 Years
Google Workspace
2-5 Years
Conflict Resolution & De-escalation
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
• Live Chat Support
2-5 Years
Experience highlights
Customer Support Representative
iQor
·
July/2025
–
Present
Supported T-Mobile for Business accounts handling billing, technical, and account-management inquiries. Managed account setup, upgrades, and complex escalations while achieving highest team NPS.
Customer Support Representative
TTEC
·
June/2024
–
Present
Managed 80-120+ daily interactions via phone, chat, email. Resolved delivery, billing, refund issues. Handled fintech KYC verification, fraud investigations, and compliance case coordination.
Customer Support Representative
Concentrix
·
April/2022
–
Present
Provided chat, email, phone support for social media platform. Resolved account, technical, advertising, compliance issues. Maintained Salesforce CRM records and reduced repeat contacts.
Retail Merchandiser
All-Joy Merchandising
·
March/2017
–
Present
Supported customer assistance, inventory organization, product presentation, and team coordination in retail environment.
