Complaint Handling Executive

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

With 6+ years in BPO and diverse experience in ecommerce and tech support, I bring strong communication, multitasking, and problem-solving skills.

Skills & Experience

Skills

Customer Support > Technical Support 1-2 Years

CSR, Order Process & Fulfillment 2-5 Years

Customer Support > Sales Support 1-2 Years

Customer Support > Sales Support > Account Retention 1-2 Years

Office and Administration > Microsoft 365 2-5 Years

Strong Organizational Skills, Jira, Salesforce, Zendesk 1-2 Years

Order Processing 1-2 Years

Microsoft Excel, Power Point, Word, Communication skills, slack, 2-5 Years

Customer Support > Technical Support, Data Entry, Quality Control / Complaints Manager, Email Support, Chat Support 2-5 Years

Experience highlights

COMPLAINT EXECUTIVE

OURSHOPEE · March/2024 – /

Respond to customer inquiries via email, chat, and phone in all five country.
Resolve customer issues and order discrepancies.
Process returns, refunds, and exchanges.
Collaborate with buyers, shipping and logistics teams.
Update customer information and order details in the CRM system.
Provide product information and guidance to customers.
Escalate complex customer issues to appropriate departments.
Monitor five country social media channels for customer service inquiries.
Maintain detailed rec

COMPLAINT SPECIALIST

KITOPI · September/2021 – Present

Scrape from all platform/Receive, investigate, and resolve customer complaints through various channels including phone, email and reviews.
Document all interactions and maintain accurate records of complaints, resolutions, and follow-up actions.
Analyze complaint data to identify trends and recommend process improvements to prevent future issues.
Collaborate with cross-functional teams, including product development and quality assurance, to resolve complex issues and enhance the customer exper

SALES EXCUTIVE

Foundever · August/2017 – Present

Inbound live chat support for new leads generation
Promote and sell various telecom products and services to clients.
Explain the features and benefits of the products and services to clients and answer their questions and concerns.
Prepare and present proposals and quotations to clients.
Negotiate contracts and close deals with clients.
Provide excellent customer service to clients before and after sales.
Meet and exceed sales targets and goals.

Technical Support

TELEPERFORMANCE · March/2014 – Present

Provided technical support for basic troubleshooting to ticket creation for onsite appointment.
Inbound call for product inquiry or billing issue.
NESTING TRAINER
Upsold services while maintaining top customer service scores.

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