Operations & Administrative Virtual Assistant

Verified

$5/hr

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Outline

Looking for Freelance work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi! I’m Joi, an Administrative and Operations professional with over 10 years of experience in customer support, reporting, stakeholder communication,

Skills & Experience

Skills

Customer Support > Customer Relationship Management 2-5 Years

Office and Administration > Email Management 2-5 Years

Administrative Support 2-5 Years

Data Entry & Reporting 2-5 Years

Calendar & Appointment Management 2-5 Years

High-Level Communication & Stakeholder Management 2-5 Years

Team Coordination | Operations Coordination 2-5 Years

Travel Planning & Scheduling 1-2 Years

Experience highlights

Financial Advisor (Part-Time)

Prulife UK · September/2020 – Present

Managed client communication, appointment scheduling, and follow-ups.
Conducted client needs assessments and prepared personalized recommendations.
Maintained accurate client records and policy documentation.
Assisted clients with administrative processes and claims coordination.
Built and maintained strong client relationships through consistent communication.

Service Management Expert

Globe Telecom, Inc · May/2017 – Present

Managed reports, KPI tracking, and administrative documentation for B2B clients using spreadsheets
and data analysis tools.
Coordinated service updates, stakeholder communication, and operational support to ensure smooth
workflows.
Prepared scheduled reports and performance summaries for leadership and stakeholders.
Managed email coordination, follow-ups, and issue escalation while maintaining service quality
standards.
Supported cross-functional teams through scheduling, meeting coordination, a

Fixed Access Solutions Engineer

Globe Telecom, Inc · February/2016 – Present

Coordinated project timelines, documentation, and stakeholder communication for engineering projects.
Managed meeting schedules, project follow-ups, and reporting activities.
Assisted with administrative support related to procurement and vendor coordination.
Organized project files, technical documentation, and service records.
Collaborated with multiple teams to ensure timely project completion.

Network Operations Center Engineer

Globe Telecom, Inc · September/2011 – Present

Managed helpdesk support, ticket monitoring, and issue resolution processes.
Coordinated communication between technical teams and stakeholders.
Maintained documentation, service logs, and operational reports.
Supported operational workflows and ensured SLA compliance.
Monitored systems and provided administrative updates for ongoing operations.

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