Technical Support | Customer Service | Meta Ads Specialist |

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a Customer Service and Technical Support professional with over six years of experience supporting global brands across ecommerce, healthcare, fintech, and smart‑home technology.

I’ve handled high‑volume of calls for UnitedHealth Group, assisting providers with members eligibility checks, benefits clarification, authorizations, and claims concerns with empathy, accuracy and clear communication.

I also supported Ring: Home Security as a Technical Support Advisor, guiding customers through device setup, troubleshooting, billing issues, and account recovery.

I offer clients reliable customer support, clear communication, problem‑solving, and the ability to simplify complex processes while maintaining professionalism and strong attention to detail.

If you need dependable support that reduces friction instead of creating it, let’s connect.

Skills & Experience

Skills

Critical Thinking and Problem Solving Skills 5-10 Years

Problem-solving, Clear communication, CRM tools, Time management, Teamwork, Patience 5-10 Years

Advertising > Facebook Ads | Media Buying | Admin Tasks | Data Entry | Social Media Management Less than 6 Months

Experience highlights

Technical Support Advisor

Concentrix · September/2023 – /

Customer Service Representative

ePerformax · August/2021 – Present

Customer Service Associate

Wipro · June/2018 – Present

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