Customer Service Representative

Verified

$15/hr

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Outline

Looking for Full-Time work (9 hours/day) at $15/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Most of my career has been built on the front lines of customer service, where I’ve learned exactly how to solve problems under pressure and keep clients happy. I specialise in clear communication, active listening, and turning stressful situations into positive experiences. I’m highly adaptable, love working with people, and am ready to bring that same energy and problem-solving mindset to a great new team.

Skills & Experience

Skills

Guest Service Agent/ Ground handling 5-10 Years

wealth and insurance management 1-2 Years

Travel & Booking Coordination Flight & Hotel Reservations Itinerary Planning Less than 6 Months

Social media Less than 6 Months

Experience highlights

Passenger Services Agent

Menzies Aviation Macau · February/2023 – /

As a Passenger Services Agent, it involves assisting passengers,
handling tasks such as check-in, boarding, arrival and providing
information to ensure a smooth travel experience.

Wealth Management Manager

AIA Hong Kong and Macau · October/2021 – Present

Managed wealth portfolios and client relationships for insurance and financial services.

Concierge Agent

The Macau Roosevelt Hotel · November/2020 – Present

Provided concierge services and guest support at luxury hotel.

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