Founder and Operations Manager

Verified

$10/hr

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Outline

Looking for Freelance work (9 hours/day) at $10/hour

Postgraduate Degree

English proficiency Native

Professional Summary

Results driven Virtual Assistant with experience in operations management, customer support, and administrative assistance. Proficient in CRM platform

Skills & Experience

Skills

Customer service 2-5 Years

Administrative Support 1-2 Years

CRM - HubSpot 1-2 Years

System Troubleshooting & IT Support 1-2 Years

Experience highlights

Owner and Operations Manager

4am ONLINE SHOP (INACTIVE) · October/2024 – /

Managed an online retail business, overseeing customer service, order fulfillment, supplier coordination, social media marketing, and daily operations through Facebook and Instagram. Ensured smooth transactions and maintained customer satisfaction while driving online sales.

Virtual Assistant

Freelance Virtual Assistant · January/2023 – Present

Managed executive email inboxes, calendar scheduling, and daily administrative operations
Delivered customer support via chat and email, ensuring timely issue resolution
Maintained and updated CRM systems (HubSpot), tracking client interactions and pipelines
Conducted research, data entry, and documentation for business processes
Utilized remote tools (AnyDesk, Microsoft Teams, Cisco) to support technical tasks and team collaboration

Operations Supervisor

VodaCity Water Refilling Station · June/2022 – Present

Supervised daily operations, staff scheduling, and workflow management
Oversaw inventory control, quality assurance, and service efficiency
Resolved escalated customer concerns and maintained service standards
Trained and developed staff to improve productivity and customer satisfaction
Implemented operational improvements to enhance workflow efficiency

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