Skills
Office and Administration > Quality Assurance
2-5 Years
HIPAA Compliance
2-5 Years
Travel & Booking Coordination
Less than 6 Months
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
2-5 Years
- Customer Service
5-10 Years
calendly
2-5 Years
EHR Management
2-5 Years
Medical Administrative Support
2-5 Years
• Time Management
5-10 Years
CRM & Tools
2-5 Years
Google Workspace
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Healthcare VA/Virtual Administrative Medical Assistant
Cardiovascular Clinic | Aesthetic Clinic | Urogyn & Ovation Wellness | Physiotherapy and Sports Reha
·
April/2023
–
/
Managed calendars and appointment scheduling. Coordinated patient communication through phone, email, and text. Maintained accurate electronic records. Processed referrals and follow-ups.
Service Recovery/Escalation Rep - Financial Insurance
EXL Service Phils
·
March/2020
–
Present
Managed escalated cases and collaborated with cross-functional departments. Processed premium payments, issued refunds, and handled billing inquiries. Lead outreach and referral scheduling coordination.
Quality Assurance/Team Coach
EXL Service Phils
·
March/2018
–
Present
Provided coaching on process improvements and performance monitoring. Listened to agent calls for one-on-one coaching. Reviewed work to ensure process and standards compliance.
Customer Service Representative
Wipro BPS Inc.
·
March/2016
–
Present
