Skills
Time Management
1-2 Years
Data Entry & Research
1-2 Years
Client Relationship Management
1-2 Years
Customer Service (Chat, Email, Phone)
1-2 Years
Professional Writing & Editing
1-2 Years
Experience highlights
Customer Service Representative (Repair Sales for SEARS Home Services)
Sutherland Global Services
·
June/2024
–
Present
Assisted members in scheduling, rescheduling, and canceling appliance repair appointments while verifying customer details, warranty status, and service plans. Provided information on service availability and technician schedules, ensuring a smooth booking process. Maintained accurate records and escalated complex issues as needed.
Customer Service Representative (Vacation Rentals by Owner)
Sutherland Global Services
·
April/2022
–
Present
Handled customer inquiries, reservations, and troubleshooting through phone, email, and chat. Supported property owners with listing management and policy guidance, while processing cancellations, refunds, and policy-related requests. Maintained accurate records and escalated complex issues when necessary to ensure efficient resolution and customer
satisfaction.
Part Time Event Coordinator
Ms. K Events & More
·
July/2021
–
Present
Planned and managed events from concept to execution, coordinating logistics, budgets, and vendor relations. Oversaw venue setup, registration, and on-site operations, ensuring seamless implementation and conducting post-event evaluations to improve future outcomes.
Cashier, Pump Attendant, and Front Desk Representative
Petron Gas Corporation
·
May/2018
–
Present
Handled financial transactions, processed payments, and maintained accurate cash register operations as a cashier.
Assisted customers with fueling needs, conducted routine safety checks, and ensured compliance with safety standards as a pump attendant. Delivered excellent customer service as a front desk representative by addressing inquiries, providing
information, and supporting a positive client experience.
