Skills
Customer Support > Customer Service > Gorgias
1-2 Years
1-2 Years
E-Commerce > Amazon > Inventory Management
1-2 Years
- Customer Service
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Google Workspace
2-5 Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
eCommerce Operations
1-2 Years
Customer Service>Sales
1-2 Years
Customer Service > Gorgias > Shopify
1-2 Years
• Live Chat Support
1-2 Years
Experience highlights
Virtual Assistant, eCommerce
Shopify Dropshipping Store
·
January/2024
–
/
Managed daily store operations, customer support with 100+ live chats/day, order processing, refunds, and supplier coordination. Achieved 90% CSAT and 20% efficiency gain using AI automation tools.
Customer Service Representative, Senior Support
Alorica
·
January/2023
–
Present
Managed 90+ daily inquiries via voice, email, and chat. Handled escalations, payment disputes, chargebacks, and order concerns while maintaining high customer satisfaction.
Store Sales Associate
Citi Star
·
January/2022
–
Present
Delivered customer service and achieved sales targets through product knowledge and upselling. Managed inventory, stock replenishment, and visual merchandising.
