Admin and technical support

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

Have a good experience in customer and product support. I can work with minimal supervision and provide results in a timely manner.

Skills & Experience

Skills

Computer Software and Hardware troubleshooting, Installation, Configuration and Troubleshooting Internet Connection, and others 10+ Years

Experience highlights

M365 and timekeeping admin

Blue Heron · March/2024 – /

 manages Microsoft 365 admin center
 Creates users and assign licenses
 Manages emails, distribution lists and shared mailboxes
 Manages SharePoint sites, Teams and Groups
 Appriver license management for Office 365
 Time keeping: creates and manages users, updates user data

M365 and timekeeping admin

Amplify · November/2018 – Present

 Modern style Support
 Assist Office 365 small and medium customers
 Supports Office 365 email Exchange, OneDrive for business, Skype for business, SharePoint and other Office 365 products
 Help the customers on both email, inbound and outbound calls
 Manages Active Directory as Administrator
 Remote desktop management for both Client and Server computers
 Team leader: manages a team of 16 to 20 agents. Make sure that they are motivated to meet the daily case closure target and KPI.
 Que

Office 365 Ambassador

Accenture Uptown 3 · August/2017 – Present

 Modern style Support
 Assist Office 365 small and medium customers
 Supports Office 365 email Exchange, OneDrive for business, Skype for business, Sharepoint and other Office 365 products
 Help the customers on both email, inbound and outbound calls
 Manages Active Directory as Administrator
 Remote desktop management both Client and Server computers

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