Skills
Email and Chat Support
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
- Customer Service
2-5 Years
Data Entry and Database Management
1-2 Years
Remote Desktop Support
1-2 Years
Microsoft Office Suite
2-5 Years
CRM Systems
1-2 Years
CRM > Salesforce
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
2-5 Years
Billing and Account Management
2-5 Years
Experience highlights
Technical Support Specialist
Rightworks Customer Care - T-Mobile USA
·
January/2025
–
/
Handle billing, plans, device, and account inquiries. Troubleshoot mobile devices, network connectivity, and account features. Escalate complex issues. Recommend plans and upgrades. Maintain CRM records.
Technical Support Specialist
Rightworks
·
January/2024
–
Present
Troubleshot QuickBooks and hosting environment issues. Handled escalated inbound/outbound calls. Communicated via calls, chats, and emails. Used remote desktop, Teams, Salesforce, Zoom, Screenmeet, Office 365.
English as Second Language Teacher
Rightworks
·
January/2023
–
Present
Taught English as Second Language to Vietnamese and Japanese students. Assisted professionals including IT specialists, CPAs, and business owners in the US.
