Skills
Customer Support > Insurance
5-10 Years
support
5-10 Years
Computer Literate, Leadership, time management, Organized, Talkative in a nice way
5-10 Years
- Customer Service
10+ Years
Accuracy
10+ Years
CRM > Salesforce
1-2 Years
Avaya
10+ Years
• Time Management
5-10 Years
Upselling & Cross-Selling
5-10 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
10+ Years
Google Workspace
5-10 Years
• Workforce & Call Management: Genesys, Alvaria, Aspect, Avaya, IEX • Productivity Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
5-10 Years
Customer Issue Resolution & De-escalation
10+ Years
• Live Chat Support
2-5 Years
Experience highlights
Customer Service Associate
Altisource / Transworld Systems Customer Services Philippines LLC
·
Mar/2020
–
Present
Managed inbound/outbound calls and live chats for Mr. Cooper, CENLAR, and PHH regarding homeowners insurance. Verified and entered insurance data into loan servicing systems while maintaining accurate records and compliance procedures.
Hotel Sales & Reservation Specialist
Altisource (Choice Hotels International)
·
Apr/2018
–
Present
Assisted guests with accommodation options, special requests, and reservation changes. Discussed rates and booking options to support repeat business and resolved reservation concerns while maintaining service-focused experience.
Customer Service Representative
iQOR Philippines
·
Jun/2017
–
Present
Resolved billing, subscription, and service concerns for DirecTV customers. Explained technical troubleshooting steps and promoted relevant AT&T packages based on customer needs.
Hotel Reservation Customer Care
Intelenet Global Services, Inc.
·
May/2011
–
Present
Processed hotel reservations for Hilton Worldwide based on guest preferences, availability, and pricing. Managed complaints calmly and resolved booking issues efficiently. Serviced US and UK clients.
Client Business Associate
Telus International Philippines
·
March/2009
–
Present
Assisted PCS Mobility mobile service customers with billing, service plans, and device-related concerns. Served Canadian clients.
