Customer Service Representative, Short Term Rental, Property Manager

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Dependable and detail-oriented Virtual Assistant and Phone Receptionist with over 2 years of hands-on experience in the short-term rental industry.

Skills & Experience

Skills

Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management 2-5 Years

Experience highlights

Airbnb Assistant / Short-Term Rental Coordinator Private Host (Arizona based)

Airbnb Assistant / Short-Term Rental Coordinator Private Host (Arizona based) · January/2024 – Present

-Managed all guest communications as the primary lead,
achieving a consistent 95%+ satisfaction rating and securing positive reviews.
-Streamlined property turnovers by coordinating remotely
with third-party vendors, ensuring 100% guest readiness
for 200+ properties.
-Resolved 90% of guest technical issues and complaints
rapidly, successfully de-escalating conflicts and preserving
the property’s high-tier rating.

Virtual Assistant & Guest Relations Specialist Short-Term Rental Operations (Paris-Based)

Virtual Assistant & Guest Relations Specialist Short-Term Rental Operations (Paris-Based) · January/2024 – Present

-Optimized multi-platform reservation calendars and
listings, increasing occupancy rates by 20% and eliminating
scheduling conflicts.
-Oversaw all on-site guest requests and property
maintenance, prioritizing repairs to ensure minimal
disruption to the guest stay and maintaining a high
satisfaction score.

Transport Customer Care

Short Term Rental Company · March/2023 – Present

-Resolved 50+ customer inquiries daily, ensuring seamless
handling of domestic shipments.
-Promoted to Tier 2 Agent within 4 months due to strong
performance; managed complex inquiries for Express Freight Shipments.
-Selected for the international team within 6 months, successfully managing inbound and outbound calls for overseas shipments.
-Negotiated optimal rates within the Great-Rates Department, contributing to 20-30% cost savings for clients on international shipments

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