Skills
English
5-10 Years
CRM , Video Editing , Photo Editing , Microsoft Excell
5-10 Years
Filipino Language Proficiency
10+ Years
Experience highlights
Member's Advocate
ResultsCX
·
July/2025
–
Present
I provided essential support to healthcare members by addressing their medical and prescription coverage inquiries. I effectively coordinated with providers to facilitate Prior Authorizations, ensuring seamless access to necessary services. My focus on member satisfaction and efficient communication contributed to a positive healthcare experience.
Customer Service Representative
Wipro Ltd.
·
June/2023
–
Present
I provided exceptional customer service for a travel account, assisting clients with their flight bookings, modifications, and cancellations. I effectively managed customer concerns, ensuring a positive experience while adhering to company quality standards. My focus was on de-escalating situations to maintain customer satisfaction and loyalty.
Customer Service Representative
Teleperformance
·
July/2020
–
Present
I provided outstanding customer service for a telecommunication account, focusing on resolving inquiries and issues efficiently. I assisted clients with their plans, managed billing questions, and offered troubleshooting support for devices, all while prioritizing customer satisfaction. My commitment to service excellence helped foster positive relationships with clients.
Taxi Dispatch Specialist
Azpired Inc.
·
August/2015
–
Present
I was dedicated to facilitating taxi bookings and ensuring effective communication between customers and drivers. My commitment to excellent customer service significantly enhanced the user experience, fostering a positive environment for all involved. I played a crucial role in assisting customers with their ride requests, which was vital for the operational success of the company.
