Skills
Medical Admin Support
2-5 Years
Appointment Scheduling & Coordination
2-5 Years
Communication
2-5 Years
Microsoft 365
5-10 Years
Accounting > Accounts Payable > Billing Support
2-5 Years
Task Prioritization
5-10 Years
HIPAA Compliance
2-5 Years
EHR Management
2-5 Years
Google Workspace
2-5 Years
Experience highlights
Medical Virtual Assistant
MedSpecialized, Inc.
·
September/2022
–
Present
Manage patient appointments, prescription refills, medical records. Handle inbound calls/emails for scheduling and insurance verification. Maintain HIPAA-compliant documentation. Coordinate with physicians and patients for clinic operations.
Travel Consultant
Sykes
·
April/2021
–
Present
Book flights and accommodations using GDS platforms. Prepare travel itineraries and address client inquiries. Promote travel packages and provide post-booking support. Conduct market research for trending destinations.
Customer Service Representative
Transcom Asia
·
December/2019
–
Present
Resolved customer inquiries efficiently. Processed account transactions with accuracy. Managed subscription services and maintained accurate records in compliance with company standards.
Customer Service Representative
Convergys
·
May/2018
–
Present
Assisted customers with billing and technical support inquiries. Ensured timely issue resolution while maintaining high service standards and customer relations.
Travel Consultant
Teleperformance
·
November/2016
–
Present
Assisted clients in planning and booking domestic and international travel. Utilized GDS tools to secure flights and accommodations. Provided after-sales support for rebookings and cancellations.
