Skills
Type and Encoding
5-10 Years
Account Executive > Microsoft 365
5-10 Years
Data Analysis
5-10 Years
Workforce Planning
2-5 Years
Payroll Processing
1-2 Years
Google
1-2 Years
- Customer Service
5-10 Years
Cost Estimate > Microsoft Excel
5-10 Years
Quality Auditing
5-10 Years
CRM > Salesforce
1-2 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Process Documentation
2-5 Years
Customer Support > Insurance > Prior Authorization> Medical Billing
1-2 Years
Google Workspace
2-5 Years
Operations Management | Executive Assistance | Team Leadership | Customer Service | CRM | KPI Reporting | Lead Generation | Admin Support
2-5 Years
Experience highlights
Medical Virtual Assistant / Healthcare Operations Specialist
Greenwich Psychology Group
·
November/2025
–
Present
Support operations for 35-provider mental health practice. Manage medical billing, scheduling, payroll, and administrative workflows. Develop reports using Excel and Google Sheets. Implement Google Apps Script automation. Design audit trackers. Process payroll via Paycor.
Reports Analyst
Strategic Office Support Inc.
·
December/2024
–
Present
Produced daily, weekly, and monthly KPI reports for operational decision-making. Maintained 100% on-time delivery with data accuracy. Analyzed trends using Excel and data visualization. Automated recurring reporting processes. Collaborated with cross-functional stakeholders.
Mortgage Virtual Assistant / Loan Settlements Specialist
Best Mortgage Rates (Australia)
·
March/2024
–
Present
Processed high-volume mortgage settlement documentation with zero compliance breaches. Coordinated with brokers, lenders, solicitors, and clients. Reduced documentation errors through validation. Transitioned to direct-hire role based on performance.
Workforce Management Analyst
Sophi Outsourcing
·
November/2021
–
Present
Developed workforce forecasting and staffing models for multiple client accounts. Built real-time staffing dashboards. Optimized headcount allocation contributing to 10% SLA improvement. Performed capacity planning and schedule optimization.
Customer Service Team Lead
TasksEveryday
·
June/2021
–
Present
Supervised technical customer service team exceeding satisfaction and operational KPIs. Coached team members through performance reviews improving performance 15% in three months. Monitored productivity, attendance, and quality metrics.
