Team Lead

Verified

$7/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

Dedicated and results-driven Customer Service Representative and Team Leader with almost 5 years of experience in the BPO industry.

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration 1-2 Years

Team Leadership Less than 6 Months

People management Less than 6 Months

Experience highlights

Team Leader / Supervisor

AFNI Philippines · May/2024 – Present

Leads and manages a team of customer service agents in a BPO
environment. Monitors performance, ensures quality standards,
provides coaching, and drives team productivity to meet client
goals. Handles escalations, prepares reports, and fosters a positive,
results-driven work culture.

Customer Support Specialist (Chat)

TELETECH · September/2022 – Present

Monitored customer accounts for fraudulent activity, investigated
suspicious transactions, communicated with customers about
security concerns, and collaborated with the team to resolve
fraud-related issues.

Customer Support Specialist (Voice)

COGNIZANT · August/2021 – Present

Customer Service Representative and Email Support, addressing
customer inquiries related to delivery dates and times. Responsible
for upselling services and new products, as well as promoting
current offers and promotions during customer interactions.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In