Customer Support

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Customer Service and Operations professional with 10+ years of experience supporting U.S. and international clients across financial services, SaaS, e-commerce, real estate, and other industries.

My expertise includes customer service, account and billing support, issue resolution, escalations, client communication, onboarding, implementation, process documentation, and cross-functional coordination. I have handled voice, chat, and email support and have experience as an SME, supporting training, transitions, and process improvement.

I am detail-oriented, adaptable, dependable, and comfortable working independently in remote environments. I learn new systems quickly and am proficient with Microsoft Office, Google Workspace, CRM platforms, and other business tools. I bring a customer-focused mindset, strong communication skills, and a practical approach to solving problems and keeping operations running smoothly.

Skills & Experience

Skills

Office and Administration > Microsoft 365 > SharePoint 2-5 Years

Payroll Systems 2-5 Years

Cost Estimate > Microsoft Excel 10+ Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Account Management; Customer Support > Sales Support > Lead Generation 1-2 Years

Compliance & Documentation 1-2 Years

Customer service > Sales Representative > Customer Support 10+ Years

Microsoft Teams 2-5 Years

Google Workspace 2-5 Years

- Zoom 2-5 Years

Experience highlights

NDIS Virtual Assistant

National Disability and Community Services (NDCS) · August/2026 – Present

Maintained staff compliance records in ShiftCare, SharePoint, and spreadsheets. Monitored document and certification expirations. Followed up on outstanding requirements and supported roster administration.

Customer Support Specialist

KMC Solutions - Zenni Optical · January/2025 – Present

Handled US customer contacts via voice, chat, and email for orders, accounts, billing, and prescriptions. Troubleshot website issues, processed order changes, returns, and refunds while meeting AHT and CSAT targets.

Digital Brand Ambassador

SetSchedule · July/2024 – Present

Conducted outbound customer outreach, qualified leads, and scheduled appointments. Supported account/profile setup and tracked activity in Excel.

General Ledger Implementation Consultant

ADP · July/2022 – Present

Managed up to five concurrent payroll General Ledger implementation projects. Configured GL Interface solutions, performed testing, prepared documentation, conducted Zoom training, and supported issue resolution.

Customer Service Representative - Credit Card Services

American Express · April/2021 – Present

Supported US cardmembers with billing, account, transaction, payment, refund, chargeback, and dispute concerns. Recommended products based on customer needs while protecting sensitive information.

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