Email Support | Customer Support Specialist | Back-Office

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I've been in a BPO industry for over 15 years. Accuracy, Quality and Speed, these are the core attributes I've honed from my previous and current job.

Skills & Experience

Skills

Office and Administration > Data analysis 5-10 Years

Back office data entry 5-10 Years

Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management Less than 6 Months

Customer Support > Email Support and Data Entry 5-10 Years

Experience highlights

Senior Process Executive – Media Advisory & Intel

Cognizant Solutions Philippines · September/2019 – Present

● Provide non-voice support resolving user requests through internal ticketing tools
● Handle large-scale data analysis and processing with high accuracy
● Support crisis events and time-sensitive escalations
● Manage data uploads and content moderation for the Waze navigation platform
● Utilize Google Docs and Sheets for reporting and documentation
● Recognized for consistency, accuracy, and team support

Senior Vendor Program Representative - Vendor Rebates Program

Ingram Micro · May/2014 – Present

● Handled email-based customer and vendor requests
● Processed rebates, discounts, and vendor promotions
● Created and maintained macros and templates for efficiency
● Resolved escalations and complex cases within SLA
● Supported cross-functional teams and process improvements

Tier 3 Customer Service Advocate - Game Advisor

TELUS International Philippines · June/2010 – Present

● Provided email and chat support only (non-voice)
● Supported Diamond and Platinum executive customers
● Delivered advanced technical and account-related resolutions
● Maintained high CSAT and quality scores

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