Customer Service Specialist

Verified

$7/hr

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Outline

Looking for Part-Time work (4 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated customer service professional with 9 years of experience delivering high-quality support, resolving issues, and building strong customer relationships.

Skills & Experience

Skills

Customer Support > Customer Relationship Management 10+ Years

Marketing > CRM > Zendesk 10+ Years

Office and Administration > Microsoft 365 10+ Years

Shopify Less than 6 Months

SAP System 10+ Years

Software > Databases > Oracle 6 Months to 1 Year

Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages 10+ Years

Quality Assurance 5-10 Years

Accounting > Quickbooks Less than 6 Months

Experience highlights

P2P Invoice Resolution Specialist

IBM BUSINESS SERVICES · April/2024 – Present

Managed end-to-end financial processes, ensuring accurate invoice and
payment handling.
Collaborated with global teams to resolve discrepancies and maintain
financial accuracy.
Conducted training for new hires on finance procedures and
compliance.

Seasonal Customer Support Agent

Toybox Labs · November/2024 – /

Delivered email and chat support for Toybox 3D printer users, troubleshooting hardware, app, and order-related issues
Identified and documented product quality concerns for internal review
Collaborated with remote team members through virtual meetings and support channels
Maintained professionalism, accuracy, and empathy in all customer interactions

Quality Assurance Analyst

IBM BUSINESS SERVICES · February/2023 – Present

Monitored agent performance and service quality through call and chat
evaluations.
Provided feedback and coaching to improve service delivery.
Maintained reports and documentation to support compliance and
performance improvement.

Helpdesk Analyst / Subject Matter Expert Analyst

IBM BUSINESS SERVICES · March/2015 – Present

Delivered top-tier customer and technical support via calls, chats, and
emails.
Handled service requests (P2P, O2C, E&A, IT) and ensured timely ticket
resolution.
Maintained accurate interaction records and prepared performance
reports.
Collaborated with vendors and management to resolve client issues
efficiently.

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