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Albert D.

TECHNICAL SUPPORT EXPERT/CSR/ VA

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Virtual Assistant and Customer Support Professional with
over 10 years of experience in customer service, technical support. lead
generation, appointment setting, sales, and collections across the BPO and
remote work industries. Proven ability to build strong customer
relationships, resolve complex technical and account-related issues,
generate qualified leads, and schedule high-quality appointments.
Experienced in supporting customers through phone, chat, email, and social
media while utilizing CRM platforms, LinkedIn Sales Navigator, Google
Workspace, and Microsoft Office. Adept at troubleshooting technical issues,
providing exceptional customer experiences, and consistently meeting
performance metrics in fast-paced, remote environments. Recognized for
strong communication skills, problem-solving abilities, and a commitment to delivering efficient, customer-focused solutions.

Skills & Experience

Skills

Technical support 2-5 Years
Virtual Assistance 2-5 Years
Cold and Warm Sales Calling 1-2 Years
Customer Service Representative 10+ Years
Account Management - Customer Retention 1-2 Years
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