Skills
Upselling
5-10 Years
Customer Service Representative
5-10 Years
Customer Serve & Client Support
5-10 Years
Freight & Carrier Communication
Less than 6 Months
Experience highlights
Cold Caller
Lanerunner
·
May/2026
–
Present
Conducted outbound calls to brokers and carriers to introduce a freight load board, explain its features, answer questions, and follow up with interested leads. Built professional relationships through regular communication while gaining practical knowledge of freight terms, carrier communication, and load board operations. Used Zoom Phone for calling, Google Sheets for lead tracking and follow-ups, and Discord for team communication and coordination.
Customer Service and Sales Representative
IQOR
·
May/2019
–
Present
Handled 30–40 customer interactions daily, assisting with billing, technical concerns, service requests, and internet move requests. Scheduled technician appointments, coordinated customer availability, and followed up on customer concerns. Consistently met and exceeded sales targets through upselling and cross-selling while helping reduce call escalations by 20% through first-contact resolution. Used basic CRM tools, customer account systems, Microsoft Office, and Google Workspace.
Customer Service Representative
Startek (Amazon)
·
July/2017
–
Present
Provided customer support through email and phone, handling refund requests, customer claims, missing packages, and delivery concerns. Coordinated product replacements and order resolutions while providing timely and professional service. Used an internal customer service system to manage customer information, track requests, and document follow-ups.
