Skills
Office and Administration > Data Entry > Encoding
Less than 6 Months
Customer Service Excellence
2-5 Years
Time Management & Deadline Adherence
6 Months to 1 Year
Sales & Order Processing
2-5 Years
Experience highlights
Credit and Collection Customer Rep
iQor
·
March/2023
–
Present
Assisted customers in Chicago, Wisconsin, Minnesota, and Michigan with past-due balances, offering flexible payment arrangements. Negotiated payment terms while ensuring compliance with company policies and maintaining positive customer relationships. Efficiently managed a high volume of customer accounts, ensuring deadlines were met to prevent service disconnections. Thrived in a target-driven environment, consistently meeting and exceeding performance metrics
Sales Chat Support (Virgin Mobile – UK Account)
Sitel
·
June/2021
–
Present
Managed 3-4 simultaneous chat conversations, assisting customers with phone orders, upgrades, and activations.
Processed transactions efficiently, ensuring order accuracy and timely resolution of customer concerns. Adapted quickly to system updates, new sales techniques, and process improvements, demonstrating strong flexibility. Developed expertise in upselling and cross-selling to maximize customer retention and revenue growth.
Customer Service Representative (Sprint – US Account)
FIS Global Solutions
·
November/2016
–
Present
Assisted customers with billing inquiries, phone upgrades, and account management, ensuring positive customer experiences. Managed a fast-paced call center environment, handling a high volume of calls daily while meeting service targets. Demonstrated exceptional problem-solving skills, ensuring quick and effective resolutions for customer issues. Excelled in time management, balancing multiple tasks while maintaining service efficiency
Sales Admin Support
Dear World
·
March/1990
–
/
Organized and maintained files and documents using HubSpot and cloud storage platforms for streamlined accessibility. Managed inbox operations, efficiently filtering, prioritizing, and responding to emails to enhance communication workflows. Conducted data enrichment and CRM management, updating and verifying records for accuracy and completeness using Apollo, HubSpot, and
NeverBounce. Utilized NeverBounce to validate email addresses, ensuring high-quality lead data and improved email deliv
