Operations Support | GVA | CRM | AI Automation | Logistics & Freight Operations

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m an Operations Support Specialist and Team Leader with 6+ years of experience in fast-paced operations, including supporting UPS. My experience covers daily operations, customer and logistics support, team coordination, reporting, SLA and ticket management, process improvement, and resolving workflow issues.

I’m experienced with Excel, Google Sheets, Salesforce, Freshdesk/Freshworks CRM, SharePoint, and Google Workspace. I’m comfortable working independently, managing multiple priorities, following up on pending tasks, and keeping work organized.

I also have experience in virtual assistance, documentation, data handling, and cross-team coordination. I’m open to remote roles in Operations Support, GVA, CRM, Logistics & Freight Operations, Team Leadership, and Project Coordination.

Skills & Experience

Skills

Reporting & Analysis 2-5 Years

Data Entry & Documentation 5-10 Years

Customer Support 5-10 Years

Google Workspace 5-10 Years

Team Lead 2-5 Years

Admin / User Support 2-5 Years

Operations Support 2-5 Years

SharePoint 2-5 Years

AI Tools & Automation 6 Months to 1 Year

Marketing > CRM > Freshworks CRM 6 Months to 1 Year

Team Leadership 2-5 Years

Canva Less than 6 Months

Process improvement 6 Months to 1 Year

CapCut Less than 6 Months

Operational Management 5-10 Years

Experience highlights

Video Editing & Content Support VA

MyFitnessPal · October/2025 – Present

Recreated AI-generated video outputs into presentation-ready content using Canva and AI tools. Converted Google NotebookLM content into visually engaging client materials with enhanced clarity and branding consistency.

Team Lead

Tech Mahindra – United Parcel Service · July/2020 – Present

Led operational support for 15+ employees, ensuring SLA compliance and KPI achievement. Managed workflow prioritization, designed Excel tracking systems, and generated reports using CRM platforms including Freshdesk and Salesforce.

Digital Marketing Analyst

Ripe Concepts Inc. · April/2020 – Present

Generated campaign performance reports and analytics insights for ROI evaluation. Managed keyword optimization and bid adjustments to improve campaign efficiency. Recommended SEO strategies based on performance analysis.

Project Specialist

Yuenthai Apparel Development Philippines Inc. · March/2019 – Present

Documented operational workflows and SOPs for business process standardization. Prepared KPI reports and operational summaries for stakeholders. Supported project coordination and compliance tracking.

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