Skills
Customer Support > Active Listening problem solving, healthcarer
2-5 Years
Medical Records Management
Less than 6 Months
social media management > Human Resources > Recruiting > Applicant Tracking Systems > Sourcing
1-2 Years
Experience highlights
CUSTOMER RELATIONS OFFICER
Laguna Holy Family Hospital
·
June/2022
–
Present
Train information staff and monitor information activity
Identify and assess customers’ needs to achieve
satisfaction.
Oversees security activities and report to Director any
relevant immediate security matters
Facilitate communication between departments to
ensure cohesive customer care and service delivery
Orient newly hired employees in providing customer
service protocols and best practices
Consolidate all kinds of report on customer feedback and
service quality or management to review
CUSTOMER RELATIONS ASSISTANT
Laguna Holy Family Hospital
·
June/2019
–
Present
Respond to patient and customer inquiries regarding
hospital services, policies, and procedures.
Identify and assess customers’ needs to achieve
satisfaction.
Conduct surveys and collect feedback to assess patient
and customer satisfaction levels.
Keep monthly statistical reports of the survey forms
Orient newly hired employees.
HR ASSISTANT
Laguna Holy Family Hospital
·
March/2018
–
Present
Implements new hire orientation and employee
recognition programs.
Handles employment-related inquiries from applicants,
employees, and supervisors, referring complex and/or
sensitive matters to the appropriate staff.
Conduct recruitment efforts and new-employee
orientations
Collect and review monthly
Create and maintain job descriptions for all firm positions
Assist in the planning, monitoring, and appraisal of
employee performance
MEDICAL RECORDS STAFF
Laguna Holy Family Hospital
·
November/2017
–
Present
Maintained patients files and retrieve upon request of the
authorized person.
Initiates records for new patients and create computer
index: prepare file labels; maintain filing statistics: audits
filing sequence.
Maintains quality results by following hospital standards.
Issues Medical file to persons according to laws and
regulations.