Skills
Email Support
2-5 Years
Appointment Scheduling & Coordination
2-5 Years
Inbound & Outbound Customer Support (Voice and Non-voice)
2-5 Years
Electronic Medical Records (EMRs/EHRs), (OfficeAlley, Tebra, Athenahealth, Practicefusion))
2-5 Years
Escalation Handling & Issue Resolution
2-5 Years
Experience highlights
Healthcare Executive
Omega Healthcare Management Services
·
June/2023
–
Present
Managed patient appointment scheduling, rescheduling, and cancellations while ensuring accurate documentation and timely follow-up. Provided exceptional patient support via phone, addressing inquiries related to appointments, insurance coverage, provider availability, clinic locations, and cost estimates. Processed and maintained patient records, ensuring data accuracy, confidentiality, and compliance with healthcare standards. Coordinated with healthcare providers and clinic staff to facilitate
Customer Service Representative
Transcom Asia
·
February/2020
–
Present
Provided customer support for device registration, promotional eligibility, shipment tracking, and delivery inquiries. Assisted customers with account-related issues, coordinated with operational centers to resolve shipment concerns, scheduled shipment collections, and processed import charge payments. Recognized for strong customer service, communication, and problem-solving skills in a fast-paced environment.
Customer Resolutions Group
Transcom Asia
·
September/2020
–
Present
Managed shipment inquiries, escalations, and investigations by coordinating with customers, customer service teams, operational hubs, and international partners. Provided shipment updates, resolved import and export concerns, monitored cases through completion, and handled customer feedback and website-related issues. Demonstrated strong communication, problem-solving, and cross-functional coordination skills in a global logistics environment.
