Customer Service

Verified

$4/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

I’m Jolina Maungat, with 5+ years of experience in Technical Support and Customer Service, and 7 months as a Virtual Assistant. I specialize in delivering excellent customer support, efficient virtual assistance, and ensuring client satisfaction.

Skills & Experience

Skills

Customer service 5-10 Years

Data Entry 6 Months to 1 Year

Lead Generation 1-2 Years

Appointment Setting 6 Months to 1 Year

Experience highlights

Technical Support Representative

Qwest BPO · February/2024 – Present

Resolved 50+ EV charging support tickets daily while maintaining a customer satisfaction score above 90%.
Assisted users in choosing subscription plans tailored to usage, improving retention and reducing escalations.
Handled billing inquiries with accuracy, reducing account disputes.

CPA Alliance Coordinator

Alpha Innovation Partners · November/2024 – Present

Generated and qualified 600+ CPA and EA leads weekly via LinkedIn Sales Navigator, contributing to outreach success for a U.S.-based CPA alliance program.
Maintained accurate spreadsheets of 5000+ contact records to support B2B recruitment campaigns. Ensure uniformity of the brand across all marketing platforms and materials.
Scheduled and coordinated 10–15 Zoom appointments weekly using Outlook, ensuring timely follow-ups.

Technical Support Representative

Teleperformance Philippines · January/2020 – Present

Sustained professional rapport and issue resolution, contributing to high NPS (Net Promoter Score) targets.
Delivered prompt and effective technical support to an average of 60+ customers per day via phone, maintaining high first-contact resolution rates.
Conducted 150+ outbound follow-up surveys and support callbacks daily to ensure customer satisfaction, gather feedback, and close service loops effectively.
Troubleshot technical issues related to devices and services with speed and clarity, re

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