Experienced remote professional with 10+ years of expertise in claims processing, customer support, medical records retrieval, document management, collections, and operations support. Proven track record of handling shipping and vendor claims, customer escalations, documentation review, account management, and cross-functional collaboration. Strong background in e-commerce, healthcare, SaaS, insurance, and financial services with expertise in Salesforce, Zendesk, Google Workspace, and Microsoft Office. Committed to delivering accurate, efficient, and customer-focused solutions while maintaining high standards of quality and compliance.
