Sales, Customer service, Technical service, VA

Verified

$7/hr

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Outline

Looking for Full-Time work (6 hours/day) at $7/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am an experienced Customer Service, Sales, and Technical Support Specialist with years of experience assisting customers with billing inquiries, order processing, account management, product and service information, and technical troubleshooting. I have extensive experience selling smart home protection solutions, smart devices, upgrades, and new services while ensuring a positive and personalized customer experience. Throughout my career, I have supported various international accounts and worked with different tools, systems, and platforms for managing customer accounts, processing requests, troubleshooting technical issues, and providing effective resolutions. My experience across multiple industries and accounts has strengthened my ability to quickly understand new products, processes, systems, and customer needs. With my diverse background and transferable skills, I am highly adaptable and able to quickly learn and adjust to new tools, technologies, and w

Skills & Experience

Skills

2-5 Years

Accounting > Accounts Payable > Billing Support 10+ Years

Microsoft Azure Less than 6 Months

Office and Administration > Data Entry > Encoding > Troubleshooting 10+ Years

- Customer Service 10+ Years

Customer Support > Phone Support 10+ Years

Customer Support > Chat Support >Technical Support 5-10 Years

BACK OFFICE OPERATIONS 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Customer Service>Sales 10+ Years

Experience highlights

CSR Expert with Sales

IQOR · November/2023 – Present

Assisted customers with billing and device issues, troubleshot network problems, and promoted new services while delivering excellent customer satisfaction for T-Mobile B2B and B2C.

CSR with Sales

FOUNDEVER (Verizon Telco) · April/2023 – Present

Assisted customers with billing and device issues, troubleshot network problems, and promoted new services and device offers.

CSR with Sales

VALOR GLOBAL (T-Mobile/Sprint Telco) · August/2022 – Present

Assisted customers with billing and device issues, troubleshot network problems, and promoted services while delivering excellent customer satisfaction.

CSR Expert with Sales

IQOR · February/2021 – Present

Assisted customers with billing and device issues, troubleshot network problems, and promoted new services for T-Mobile B2B and B2C platforms.

TSR - Google Pixel Smartphone Devices Blended Support

CONCENTRIX · April/2019 – Present

Provided blended support for Google Pixel phone issues through phone, email, and chat. Troubleshot Google Play, Google Pay, Google Drive, and Google One concerns.

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