Virtual Assistant Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

I have 5 years of experience as a Virtual Assistant in an administrative role, handling phone calls, emails, chats, order data entry, delivery bookings and general admin tasks.

In my previous role, I have 2 years of experience as the Buying Admin of the Purchasing Department as a Virtual Assistant at Florabelle Living an Australian Online Wholesaler where I successfully assisted the team purchasing items from our suppliers.

I can grow with a job, handle responsibilities and build relationships with colleagues and clients.

My home office is set up in the living room, I am using LENOVO desktop with i3 processor, and I have a backup Dell laptop with i5 processor.

My internet connection is up to 100MBPS.

Skills & Experience

Skills

Order Entry / Customer Service 5-10 Years

Virtual Administrative Support · Support Services 2-5 Years

Phone call , chat and email support Customer Service and Technical support 5-10 Years

Purchasing Assistance 2-5 Years

Custer Service Associate, assistant 5-10 Years

Experience highlights

Purchasing Administrator and Customer Service Representative

REMOTE STAFF · April/2021 – Present

Processed online sales orders using MYOB, and supplier purchase orders.
Provided email support for customer products, delivery, and stock enquiries using Zendesk.
Liaised with couriers for delivery status updates. Tracked daily inventory of stocks, and products shipping from overseas factories to AU warehouse.
Handled warranty claims, refunds, and delivery status inquiries.
Coordinated with suppliers on product pricing, specifications, production times, shipping information.

Ops and Admin Officer

HONEST COMMERCE · July/2020 – Present

Coordinated with suppliers about product pricing, specifications, production times, shipping
information, and product issues.
Analyzed product research, fault logs, and supported product selection studies.
Coached team members with product information.
Provided CRM management and executive assistance.
Managed accounts and cases on Seller Central.

Customer Service Representative

Multirational Insourcing Support Services · September/2018 – Present

Processed online sales of customers via NetSuite, orders via FileZilla, and orders for Market
Place.
Handled email support for product, delivery and stock inquiries via Zendesk.
Coordinated delivery status with couriers and customers.
Managed warranty claims, item replacement requests, and refunds

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