Outline
Looking for Full-Time work (8 hours/day) at $7/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Managed B2C and B2B client appointments for junk removal
and car detailing services, including inbound/outbound calls,
email management, account handling, and payment processing.
Led lead generation efforts through email/text campaigns,
social media management, Google Ads, and performance
reporting; collaborated with field teams to ensure successful
appointments and payment collection.
Managed customer inquiries and concerns via email, processed
orders and invoices, coordinated email marketing campaigns,
provided shipping updates, and performed data entry for
inventory management.
Collaborated with the warehouse team on cancellations,
warranties, returns, inventory tracking, and product listings to
ensure seamless operations and customer satisfaction.
Delivered exceptional customer support for T-Mobile, resolving
billing, payment, and order inquiries, managing account
activations, troubleshooting network issues, and driving sales
through promotions via inbound/outbound calls.
Led a team of 10 agents as a supervisor, providing coaching,
performance management, and operational guidance to meet key
performance metrics.
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