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Rolando S.

Virtual Assistant/ Customer Service Support/ Marketing VA

Verified
$5/hr
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Outline

Looking for Freelance work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Reliable pro with 10+ yrs in Project Coordination, Customer Service, and Marketing. Skilled in Lead Gen, Leadership and Team Management

Skills & Experience

Skills

Customer Support 10+ Years

Experience highlights

Marketing Virtual Assistant
Rapid Assistants · June/2024 – Present
- Provided multi-channel customer support (email, chat, voice) for order tracking, returns, and refunds.
- Led a team to enhance productivity and foster collaboration across departments.
- Coordinated and executed projects efficiently, ensuring timely delivery and high-quality outcomes.
- Managed social media accounts, responding to customer inquiries and fostering engagement.
Project Coordinator
IdeasUnlimited, Philippines · November/2018 – Present
- Provided multi-channel customer support (email, chat, voice) for order tracking, returns, and refunds.
- Led a team to enhance productivity and foster collaboration across departments.
- Coordinated and executed projects efficiently, ensuring timely delivery and high-quality outcomes.
- Managed social media accounts, responding to customer inquiries and fostering engagement.
Customer Service Representative/ Team Lead
Iqor Philippines · March/2011 – Present
- Delivered outstanding customer service via email and voice support, resolving inquiries related to orders, returns, and refunds.
- Supervised team members, improving productivity and maintaining performance metrics.
- Collaborated effectively with cross-functional teams to achieve organizational goals.
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