Problem Solver

Verified

$10/hr

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Outline

Looking for Freelance work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

More than 15 years experience in not only Customer and Tech Support but also Project Management.

Skills & Experience

Skills

Microsoft Office 10+ Years

Tech 10+ Years

Problem -Solving Skills 10+ Years

Customer EXPERIENCE 10+ Years

Data Analysis & Insights 10+ Years

Experience highlights

Account Supervisor

JP Morgan Chase · March/2023 – Present

Regularly conduct staff meetings, individual coaching conversations and reviews.
Emulate Customer Obsession principles in every decision-making.
Make recommendations on hiring, corrective actions, salary action and promotions;
Forecast and manage team performance.
Develop and implement strategies and tactics to achieve both short and long-term business objectives.

Escalation Agent

Concentrix Philippines · February/2013 – Present

Handles calls that needs special treatment or escalated calls
Assists leaders with their agents by answering queries through chat or call
Offer specific training programs to help workers maintain or improve job skills.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Team Leader

Concentrix Philippines · September/2013 – Present

Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members. Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
Help inspire the commitment of team members to meet company goals and objectives. Provides direction, instructions and guidance to a group of cu

Tech Support Rep 2

Concentrix Philippines · July/2012 – Present

Responsible for handling Customer Service and Technical Calls
Solicit sales of new or additional services or products.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Tech Support

Qualfon Inc · August/2010 – Present

Responsible for resolving technical issues of customers phones
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Refer unresolved customer grievances to designated departments for further investigation.

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